Martha Kyrillidou consults in management, evaluation, assessment and R&D activities. She helps libraries respond to customer needs through the development of user-focused services and culture that enhance the user-experience. With an understanding of trends in services, collections, facilities, and personnel she can help a library tell their story through narratives, visuals and numbers. Martha can help you with accreditation, grant writing, evaluation plans or serve as your external evaluator and data analyst for your grant and sponsored activities. As the original architect of the StatsQUAL suite of services at the Association of Research Libraries (ARL), Martha is well positioned to consult and help you maximize the benefits you derive from LibQUAL+, ClimateQUAL and MINES for Libraries. She has also worked on digital library as well as special collections assessment and evaluation methods. Her work has defined the growing and dynamic library assessment community of practice across the globe.
Martha is a Research Associate at the iSchool at the University of Illinois, Urbana-Champaign, bridging research and practice. She teaches Research Methods at Kent State University and is leading the redesign of this course for the SLIS core curriculum team. She is on the planning committee of the 2016 Library Assessment Conference, a member of the Board of the Northumbria International Conference of Performance Measurement and Metrics in Library and Information Services, and a member of the Advisory Committee of the International Conference on Qualitative and Quantitative Methods in Libraries. She serves as the chair of the NISO Z39.7 Information Services and Use: Metrics & Statistics for Libraries and Information Providers – Data Dictionary. She is a volunteer for the Organization Model Task Force for the Coalition to Advance Learning. Martha is also affiliated with the Library Management Consulting (LMC) practice.
A bit more about Martha’s time at ARL ……
While at ARL Martha developed tools and measured the organizational performance and effectiveness of libraries. She helped shift library assessment from just inputs and outputs to capturing outcomes, value, and impact. She developed sustainable, scalable, and coherent assessment protocols like LibQUAL+® reaching more than 1,300+ libraries across the globe, and co-chaired the Library Assessment Conferences.
Martha represented ARL’s Assessment program to professional and higher education associations, federal agencies, foundations, the press, member libraries, and the library community in general; administers the policy, technical, and production aspects, including data collection, analysis, and publication of the statistical electronic and print-based products; and coordinated collaborative activities. She monitored developments in statistics and measurement programs in other agencies as they relate to libraries and higher education. She pioneered the development of the StatsQUAL gateway, offering assessment products and services to the library, higher education, and government communities. The StatsQUAL products and services range from descriptive statistics to evaluative tools focusing on service quality improvements. Martha’s analytical expertise covered both strategic and policy issues and she disseminated findings through numerous publications, training events, consultations, and speaking engagements across the globe.
From 2000 through 2003, Martha was co-principal investigator on a grant from the Fund for the Improvement of Post-Secondary Education (FIPSE) to measure service effectiveness in academic research libraries, which resulted in the development of LibQUAL+®. From 2002 through 2005, Martha was a co-investigator on a collaborative grant from the National Science Foundation (NSF) to assess service quality in digital libraries. She collaborated on a three-year IMLS grant (LibValue, 2010-2012) researching articulation and measurement of library value and return-on-investment (ROI) for academic libraries. LibValue as well as the ARL Statistics, ARL Annual Salary Survey, MINES for Libraries, and ClimateQUAL are available through the StatsQUAL gateway supported by ARL. Martha also offers training in enhancing the organization through data and evidence-based decision making. She is currently collaborating on a three-year IMLS grant (Measuring Up, 2015-2017) researching metrics for demonstrating the value of institutional repositories and digital collections.
Prior to her affiliation with ARL, Martha worked in the Library Research Center at the Graduate School of Library and Information Science at the University of Illinois at Urbana-Champaign and the Bureau of Research at the School of Education at Kent State University. In these positions, she gained expertise in psychological testing, program evaluation, marketing research, questionnaire design, statistical analysis, report writing, and presentation of results.
Martha holds a PhD in library and information science from the University of Illinois at Urbana-Champaign (2009). Her dissertation was the most heavily downloaded dissertation at the IDEALS institutional repository the year it was deposited. Martha holds an MLS and an MEd with specialization in evaluation and measurement from Kent State University (1990); and a BA in English from Aristotle University, Thessaloniki, Greece (1987).
In 2007 she received Kent State’s School of Library and Information Science Alumni of the Year Award; in 1988-89 a Fulbright Scholarship. Martha and her husband raise their two kids in Silver Spring, Maryland.